At Park View School, in compliance with the Children’s Act of 1989, every student can access the Complaints Procedure. Formal complaints must be reported directly to the Headteacher by the child, parent/carer, or staff member. The class teacher or teaching assistant can address informal complaints or concerns accordingly. Similarly, adults with complaints or concerns should follow the prescribed procedures and bring them to the attention of the school in an informal manner.
Copies of the relevant policies and procedures are available upon request, and we encourage interested parties to familiarise themselves with them. Please email the school for a copy of the Complaints policy jesi.Dhaliwal@blossomchildren.co.uk
Complaints pertaining to child protection matters are addressed in accordance with our child protection and safeguarding policy, as well as relevant statutory guidance. In instances of serious concern, it is advisable to contact the local authority designated officer (DO), who bears local responsibility for safeguarding, or the Multi-Agency Safeguarding Hub (MASH).